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AITI working with Telcos to guard consumer interests

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AITI working with Telcos to guard consumer interests
04/06/2014
AITI assures telecom subscribers and users in Brunei Darussalam that it is closely monitoring the developments related to user credit issue for mobile services and disruption of fixed broadband services.
 
In view to protect customer interest, AITI is working closely with DST Communications Sdn Bhd (DST) to investigate on instances where public has raised their concern that their credit may unreasonably deducted.
 
AITI advises the affected subscribers to report all such instances to DST by calling 151. The subscribers may also send formal complaint by using prescribed AITI’s Complaint Form downloadable at AITI website and sent to AITI by fax to +673 2382446, or email to complaint@aiti.gov.bn
 
Regarding disruption of e-speed and High Speed Broadband (HSBB) service on the evening of 2 June 2014, the immediate goal in-hand is to ensure full restoration for all subscribers. AITI will undertake systemic assessment in co-operation with Telekom Brunei Berhad (TelBru) to underline the contributing causes and prescribe ways to avoid such interruptions in the future.