Registration for Mobile Prepaid Subscriber Identity Module (SIM) Cards

• With the significant growth of mobile phone users over the years, there is now a need to ensure subscribers records are maintained and updated accordingly.  Accurate and updated subscribers records serve are vital in the ongoing efforts towards enhancing national security by supporting law enforcement agencies in combating online scamming activities through the use of mobile SIM cards as well as tackling the online dissemination of fake news. 
  
  
• The Authority for Info-communications Technology Industry of Brunei Darussalam (AITI) has worked with Datastream Digital Sdn Bhd (DST), imagine Sdn Bhd (imagine) and Progresif Sdn Bhd (Progresif) (collectively referred as “Mobile Service Provider(s)”) to create a practical regulatory regime for the registration of mobile prepaid SIM cards. 

No. Other countries including Australia, Singapore, Thailand, Malaysia and Switzerland have also mandated mobile prepaid SIM card registration. 

The re-registration of mobile prepaid SIM cards will be carried out in phases according to batches assigned by the Mobile Service Providers between 2 January 2025 until 31 December 2025.  

• For DST subscribers: Mobile prepaid SIM card holders who registered or purchased before 1 November 2024 are required to undergo the re-registration process with DST. 
  
  
• For Progresif and Imagine subscribers: All mobile prepaid SIM card holders are required to undergo the re-registration process with their respective Mobile Service Provider.  

No. This is mainly because mobile postpaid SIM card holders are bound by contract and their subscription records with their respective Mobile Service Providers are updated. 

• Your Mobile Service Provider will inform you of your timeframe to re-register via SMS notification. Failure to re-register within the timeframe as assigned will result in immediate deactivation of the users’ mobile prepaid SIM card accounts or numbers. 
  
  
• Note that your Mobile Service Provider will not initiate communications related to this re-registration exercise through calls or any other online / electronic voice or messaging platform such as WhatsApp and Telegram. The public is advised to beware of the possibility of scammers impersonating legitimate mobile service providers to ask for personal information. 

No. All mobile prepaid SIM cards that are not re-registered within the assigned timeframe will be deactivated after a thirty (30) day grace period. During this grace period, all chargeable services (e.g., outgoing calls, outgoing SMS, internet data and value-added services) will be suspended. For clarity, please see below: 

• Each mobile prepaid SIM card holder will be given a period of ninety (90) days or three (3) months to re-register 
• After sixty (60) days or two (2) months from day 1 of the assigned timeframe, all chargeable services will be suspended for failure to re-register.  
• After ninety (90) days or three (3) months from day 1 of the assigned timeframe, the mobile prepaid SIM card service account(s) or number(s) will be deactivated for failure to re-register. 

Yes. Each mobile prepaid SIM cards are required to undergo the re-registration process. 

Yes. You may opt to re-register at any time before your assigned batch or timeframe.  Please contact your respective Mobile Service Provider for early re-registration.  

No, there will be no charges for re-registration. 

The full re-registration process may take place physically in-person at your Mobile Service Provider’s authorised branches or at other publicly accessible venues specified by your Mobile Service Provider.  Alternatively; 

For DST subscribers, full re-registration process may take place through an online or electronic platform provided by DST.  

For Progresif and Imagine susbcribers, re-registration can be initiated through an online or electronic platform provided by the respective Mobile Service Providers AND MUST BE COMPLETED with physical verification at any of the respective Mobile Service Providers’ branches.   

Kindly check with your Mobile Service Provider for their process. 

Note that the re-registration process will not be conducted through calls or any other online / electronic voice or messaging platform such as WhatsApp and Telegram. The public is advised to beware of the possibility of scammers impersonating legitimate mobile service providers. 

• If you are a DST subscriber, you may perform and complete the re-registration process through an online or electronic platform provided by DST.  

• If you are a Progresif or Imagine subscriber, you may initiate your re-registration through an online or electronic platform provided by your respective Mobile Service Provider.  Following this, you must appoint a representative to complete the physical verification on your behalf at the authorised branches of your respective Mobile Service Provider. Supporting documents shall include authorisation letter, original valid IC of the authorised representative and copy valid IC of the registered owner. 

• Kindly check with your Mobile Service Provider on the details of their processes. 

• Deactivations are permanent. Any reactivation of mobile prepaid SIM cards after the assigned timeline will be treated as a new registration and fees may be levied by the respective Mobile Service Providers.  

• Kindly check with your Mobile Service Provider on the details of their reactivation processes. 

Documents Required for Registration:

1. Brunei Citizens and Permanent Residents:
   • Valid original yellow identity cards; or 
   • Valid original Brunei Military or Police Personnel identity cards; or 
   • Valid original purple identity cards for permanent residents. 
2. Foreign Workers:
   • Valid original green identity card; or 
   • Valid original passport and employment pass. 
3. Local Businesses:
   • Letter of authorisation from the business owner(s). 
   • Registered Company: Form X and Notice of Situation of Registered Office. 
   • Sole Proprietors or Partnership : Certificate of Registration 16/17.

A lost or stolen IC should be reported to the police immediately. Subscribers must obtain a replacement IC before proceeding to re-registration process. Kindly inform your respective Mobile Service Provider of such incident with supporting document such as the police report and replacement of IC receipt. Passports cannot be used as a substitute identity document. 

No, only original documents will be accepted.

No. Those under 12 years old will need to have a parent or legal guardian to re-register on behalf. Only when the child turns 12 and has their own valid IC can they update or re-register with the respective Mobile Service Provider. 

Yes, you can continue to use and top up your mobile prepaid SIM card until the suspension period (i.e. upon 60 days for failure to re-register) of your assigned batch or timeframe. 

• Members of the public are advised not to pass on, rent or lease or sell their mobile SIM cards to another user to avoid any fraudulent use of the SIM cards. Any change in ownership of a mobile prepaid SIM card must be registered with the Mobile Service Provider.  To do this, both the current and new owner must be present at the Service Provider's branch to undergo the deregistration and new account registration processes.  

• Kindly check with your Mobile Service Provider on the details of their process. 

If a person discovers that their particulars have been used without consent, a police report should be lodged for the matter to be investigated. 

• You may contact your Mobile Service Provider through their helpline channels. 

• Guardians can re-register the mobile prepaid SIM cards on their behalf by bringing a letter of authorisation and all the necessary identification documents. 

• Kindly check with your Mobile Service Provider on the details of their processes.